Medical Information Bilingual
Nurses Ireland
Cork
Do you want to work for a Global Pharmaceutical company where you will get recognised for your hard work and commitment? Look no further, apply today. Large Pharmaceutical Multinationalis currently in the process of setting up a medical information centre with a brand new multilingual team to provide medical information support to health care providers and patients. We are currently recruiting for people just like you, who are fluent in any of the following languages German and Spanish. Benefits of Working for our Client. Competitive Salary + Annual Bonus. Strong Work/Life Balance – 37.5 hours per week, no weekend or evening work. Immediate Pension Scheme. Immediate & Comprehensive Medical Insurance for you and your family. Subsidised Canteen. Free Parking. Complimentary Tea and Coffee all day. Employee Recognition Scheme. Relocation Package (for those living outside of Cork. Sports & Social Club, discounted cinema tickets & Swim & Gym day passes and many more. Purpose. The purpose of the Medical Information Analyst is to support Medical Information Services in Europe. This is a customer service analyst role and you will be responsible for professionally responding to medical/pharmaceutical inquiries from HCPs, patients and other customers. The analyst will also be responsible for documenting all customer interactions in the appropriate computer system. Key Responsibilities. Handling calls requesting product information from healthcare professionals and the general public. Answering calls in a courteous, professional manner with predefined answers/resources. Handling of queries from patients by providing balanced, accurate and non-promotional information. Identification of queries containing either adverse events or product quality complaints and handling these in accordance with the appropriate standard operating procedures. Accurate recording of all medical communication transactions into the medical information database. Documentation is to be concise, thorough, and accurate in accordance with Good Documentation Practices. Escalate all enquiries without predefined answers to a more specialized area in accordance to Good Escalation Practices. Other duties and special projects that are assigned by management. (experience related. Utilize computer technology to handle high call volumes. Ensures optimal customer satisfaction. Qualifications & Experience. Bachelor´s degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline. We will also consider business experience such as medical sales representatives. Sound background to understand national health care systems and organizational hierarchies. Knowledge of contact center or medical information operational experience preferred. Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner. Please call Aine 021-4297901 or email aine.lynch@locumexpress.ie. This job originally appeared on RecruitIreland.com.
2825 days ago