Technical Service Engineer

Brightwater

Cork

Fantastic opportunity for an IT Engineer who is looking career progression and a full range of benefits. Qualifications (EMEA Qualifications/Professional Certifications): Requires 3-5 years of complex troubleshooting and experience in a multi-protocol (TCP/IP) routed network environment including LANs/WANs, Active Directory, Network architecture, TCP/IP, IIS and firewalls. Requires 3-5 years knowledge in Microsoft Windows and/or Linux (RedHat, CentOS, etc.) Operating Systems. Core & Desired Skills. Passion for technology and solving complex technical issues. Ability to adapt to change in a fast paced environment. Excellent Collaboration skills. Solid multi-tasking and problem resolution experience. Ability to liaise effectively with customers onsite, online and via telephone. Demonstrated ability to present solutions to clients that are implemented successfully within the client environment. Ability to effectively conduct formal and informal training sessions or presentations. Excellent verbal and written communication, customer service including proactive phone engagement with customers, and negotiation skills. Customer Ownership – act as trusted advisor solving customer issues end to end. Demonstrated expertise in Account Management and/or Consulting with an ability to interface with a broad and diverse set of clients an advantage. Excellent level of English. Duties & Responsibilities. Be a trusted advisor owning and solving customers’ technical issues end to end. Provide proactive technical assistance to high-profile customers on Client products. Reproduce, troubleshoot and perform advanced problem analysis on diverse technical issuesmaintaining the Client’s standard of quality. Escalate technical issues using Client methodologies and effectively interact with other Client teams globally to provide holistic solutions. Contribute to our knowledge base, publishing quality articles/videos to be used by customers and peers. Promote a positive team environment by assisting team members to enhance the professional development of everyonewithin the organization. Keep up to date with the ever evolving threat landscape and internet security. Maintain and expand working knowledge of current and beta (non-released) Client products as well as their integration and methods of support delivery. Occasional travel to customer sites may be required. Must be available to support on-call on a periodic/rotational basis. Please call Sarah on 021 422 1000 or submit your CV via the portal. This job originally appeared on RecruitIreland.com.

2583 days ago