Customer Service Associate

The Kilkenny Group

Cork

Customer Service Associate (Cork. An exciting opportunity has arisen for a Customer Service Associate to join our online team at our new warehouse in Cork. As a Customer Service Associate you are the first point of contact for online sales and Kilkenny’s Customer Service desk. The role involves managing queries and questions which will require the individual to focus on managing an efficient and responsive resolution. You will assist your manager and team in creating an outstanding buying experience for all our customers. You will support and drive sales through linkselling and upselling our products and services online. Therefore it is important to learn and educate oneself on our products and its heritage, thus storytelling our brand offering. Continuous communication, support and feedback to your manager is essential in the day to day position. The ideal candidate will have a positive can do attitude, energetic in nature, curious to question & learn and agile to the working needs of the Business. Roles/Responsibilities: Handling inbound customer calls and queries with a focus on an efficient and responsive resolution. Deal efficiently & effectively with all customer queries whilst maintaining call quality through every call at all times. Eg online orders, fulfilment times, shipping’s, store information, customer tracking, advertising (e zines) and corporate sales. In your role as first point of contact with the customer – ensuring to channel upwards to Management any repeat issues immediately along with regular feedback forums. This will enable a wider team review of processes etc. to enable change and continuous improvements. Weekly report for the Online Operations Manager outlining customer service, fulfilment, breakages and delivery issues. Printing orders/credit cards sales and assisting with all aspects of website order fulfilment - Sending orders to warehouse floor for fulfilment. The Person/Skills required: Experience in a similar role is preferable. Passionate about delivering excellent customer service. Excellent attention to detail and solution orientated. Demonstrates drive, determination and a positive attitude to succeed. IT proficient and excellent organisational skills. Please note due to the large number of apllicants for this role we will only be contacting the successful candidates. Thank you. This job originally appeared on RecruitIreland.com.

2525 days ago