Customer Service Associate - Cork

Teamworx Retail Recruitment Ltd

Cork

Teamworx are currently recruiting a Customer Service Associate with Fashion & Lifestyle experience to join the team with our Client in Co. Cork. Retailing nationwide, our Client is a dynamic and progressive Irish-owned retail organisation, synonymous with promoting Irish design and quality Irish craftsmanship. As a Customer Service Associate you are the first point of contact for online sales and the Customer Service desk. The role involves managing queries and questions which will require the individual to focus on managing an efficient and responsive resolution. You will assist your manager and team in creating an outstanding buying experience for all our customers. You will support and drive sales through linkselling and upselling our products and services online. Therefore it is important to learn and educate oneself on our Clients products and heritage, thus storytelling the brand offering. Continuous communication, support and feedback to your manager is essential in the day to day position. The ideal candidate will have a positive can do attitude, energetic in nature, curious to question & learn and agile to the working needs of the Business. Roles/Responsibilities: Handling inbound customer calls and queries with a focus on an efficient and responsive resolution. Deal efficiently & effectively with all customer queries whilst maintaining call quality through every call at all times. Eg online orders, fulfilment times, shipping's, store information, customer tracking, advertising (e zines) and corporate sales. In your role as first point of contact with the customer - ensuring to channel upwards to Management any repeat issues immediately along with regular feedback forums. This will enable a wider team review of processes etc. to enable change and continuous improvements. Weekly report for the Online Operations Manager outlining customer service, fulfilment, breakages and delivery issues. Printing orders/credit cards sales and assisting with all aspects of website order fulfilment - Sending orders to warehouse floor for fulfilment. The Person/Skills required: Passionate about delivering excellent customer service. Excellent attention to detail and solution orientated. Demonstrates drive, determination and a positive attitude to succeed. IT proficient and excellent organisational skills. To apply for this role please send your CV to Amy at Teamworx. Salary for this role is up to ?25k depending on candidate experience. TEAMWORX DEAL IN ALL AREAS OF RETAIL RECRUITMENT. YOU CAN ALSO FOLLOW US ON FACEBOOK, TWITTER AND LINKEDIN. This job originally appeared on RecruitIreland.com.

2501 days ago