Technical Services Analyst

Poppulo

Cork

The Opportunity. Poppulo is looking for a motivated technical analyst to help our blue-chip enterprise customers to integrate with and get the most out of Poppulo’s Internal Communications platform. Reporting to the Head of Customer Experience, this is an analysis and consulting role, but requires a technical and solutions background, and some project management skills. Poppulo's Technical Services department is a customer-facing technical and consulting discipline, focusing on supporting customers during the provisioning and integration phases of our world-class enterprise-level Internal Communications platform. The successful candidate will leverage existing experience in a technical or analysis discipline, and will be a key consulting resource in analysing systems, assisting with solutions design, providing on-boarding support to large organisations integrating Poppulo into their environment, and providing troubleshooting insight to our customers. This is a permanent full-time position based in Cork. What you’ll be doing: Helping customers to understand the technical activities required when integrating Poppulo with their organisation. Coordinating technical onboarding activities with customer project managers and IT stakeholders. Providing third-level support to the Poppulo customer support team. Producing and extending solutions, technical specifications and related documentation. Becoming a subject matter expert on the relevant areas of responsibility. Working with customers and other team members to identify innovative solutions. What we’re looking for: Third level qualification (Business Information Systems, Business Analysis, Computer Science, or related qualification preferred. 2 or more years experience in a comparable role (Business Analysis, Project Management, Data Integrations or Technical Support role preferred. Proven ability to work constructively with large blue-chip customer organisations. Ability to communicate with both technical and non-technical customers. Self-motivated with strong collaboration skills. Strong analytical and problem solving skills. “Stand-out” candidates will have previous technical experience with, Intranet Systems, or email systems. Experience in the following is also an advantage: Email delivery and Messaging Systems (Exchange, Gmail, Lotus Notes. Enterprise Single Sign-On, Federation Services (Octa, ADFS. Spam Filtering Software and Appliances (IronPorts, Proofpoint, MessageLabs, Mimecast. Active Directory (User/DL/Security Group Management. Scripting using Powershell/Bash/Ruby. SQL/SAP/Payroll/HR Systems. What’s on offer? A competitive remuneration package which includes: Performance-related bonus scheme. Flexitime. Medical Insurance (LAYA. Access to a PRSA. Free Parking. Tea, coffee and fruit. Subsidised gym membership, cinema tickets, Cork Opera House tickets. Bike to work scheme. Poppulo account for your personal use. And lots of cake………….. A strong commitment to professional development and career growth which includes: Weekly Tech Talks. Professional development and training - Education Assistance Program, professional training as required. Ongoing personal development: Monthly softskills training opportunities. Full training on the Poppulo system and tools will be provided as required. Who we are: Named a Great Place To Work in 2015, 2016 and 2017 , Poppulo is one of the fastest growing technology companies in Ireland. We are the leading vendor of sophisticated communication software designed specifically for the needs of internal communicators within large enterprises across the globe. Poppulo is trusted by over 400 blue-chip and FTSE 100 organizations throughout the world, helping many leading institutions inform, engage and inspire their employees. Customers include Aon, Barclays, Comcast, Shell, Vodafone and Zurich. This is an opportunity to contribute to our culture and join a company that’s on the move. We live the Poppulo company values each day and they are key to everything we do: “High Standards as Standard”, “Together we’re better”, “Adapt to succeed”, “Honesty Throughout”, “Be The Example”, “Don’t just work… Learn”. Poppulo is an equal opportunities employer. This job originally appeared on RecruitIreland.com.

2494 days ago