Cache of job #13763996

Job Title

Technical Support Specialist

Employer

Pe Global

Location

Cork

Description

Job Description. Job Title: Technical Support Specialist. Reports to: Client Support Manager. Purpose: Member of an international team working across multiple time zones,responsible for providing comprehensive client support in the use of our compliance management software, C2P, with the objective of optimising customers levels of usage, adoption, and retention. An excellent communicator with the ability to solve problems whilst building and maintaining strong working relationships with customers. Responsibilities: Service. Provide excellent support to Compliance & Risks’clients, via email, phone and chat. Investigate and solve client user queries and issues by communicating how C2P/ C&R can provide solutions. Escalate issues and opportunities so that they can be addressed as soon as possible. Proactively improve our clients experience in using C2P and related products and services. Identify, research and provide input on unique or recurring customer problems. Build a strong relationship, and a reputation for excellent service, with our clients in terms of user knowledge and problem solving. Training. Support prospective clients by leading them through C2P demonstrations and trials. Create and deliver advanced training programmes and documentation for new and existingclients, based on their needs. Processes. Contribute to the development of an innovative and user-centric client support structure for a dynamic and sophisticated client base. Support internal and external clients by creating relevant reports on request. Usage. Use analytical thinking and tools to develop strategies in support of optimal usage of C2P based on client needs. Create and maintain custom C2P set ups to support targeted Alerts. Experience and Qualifications: 2-5 years experience in a fast-paced client user support environment; Ability to demonstrate technical aptitude in learning to use new software applications (CRM, ticketing, project management tools etc.), data analysis and problem-solving abilities; Excellent verbal and written communication skills with the ability to communicate and present to senior leadership of large multinational organisations; Experience in a compliance and regulatory environment is desirable; Experience in user onboarding tools and processes a plus. Interested candidates should forward an up to date CV to susan.omeara@peglobal.net or call me on 021 4297900. This job originally appeared on RecruitIreland.com.

Date Added

2472 days ago

Apply