Pharmaceutical Analyst (Norwegian / Dani

Sigmar Recruitment

Cork

My client a Cork based pharmaceutical company has a vacancy for a Nordic speaking Pharmaceutical Consultant. Industry experience within Chemistry and/or Microbiology is preferred. Key duties : Handling calls requesting product information from healthcare professionals and the general public. • Answering calls in a courteous, professional manner with predefined answers/resources. • Handling of queries from patients by providing balanced, accurate and non-promotional information. • Identification of queries containing either adverse events or product quality complaints and handling these in accordance to SOP's. • Accurate recording of all medical communication transactions into the database. • Facilitates fulfilment of customers’ requests. • Escalate all enquiries without predefined answers to a more specialized area in accordance to Good Escalation Practices. • Other duties and special projects that are assigned by management. (experience related. • Utilize computer technology to handle high call volumes. • Ensures optimal customer satisfaction. Other duties : Excellent written skills to succinctly, accurately respond to customers queries. Able to respond flexibly and empathetically to customer needs, managing their expectations effectively. Proactive, analytical and pragmatic approach to problem solving. Able to work under pressure, juggling short deadlines, multiple priorities and concern for maintaining standards. Good time management skills. Fluency in Swedish and/or Danish a distinct advantage. An excellent salary is an offer to the successful candidiate. For more information please call Colin on 021-4847131 or E-Mail codonnell@sigmar.ie. This job originally appeared on RecruitIreland.com.

2498 days ago