Customer Service Rep - English

Marriott Vacation Club International

Cork

Holiday Planning Counsellor/Member Services Liaison– English. Marriott Vacations Worldwide offers full-time careers around the globe. With more than 60 resorts worldwide and brands such as Marriott Vacation Club®, The Ritz-Carlton Destination Club® and Grand Residences by Marriott, you'll find the right opportunity for you. Summary To provide excellent customer service to the Marriott Vacation Club International (MVW) owners and to 47 Park Street Members. Collaborating with associates by managing the processing of Marriott Vacation Club Owner and 47 Park Street Members issues and serving as a resource for owners/Members relating to the MVW and 47 Park Street fractional products, usage and resort information. To assist with all reservations, queries and issues in a timely manner and to a complete resolution. To be responsible for verbal interactions with MVCI owners and written interaction with them through the CCR group. Correspond directly with 47 Park Street Members concerning any usage queries. To be responsible for client’s personal data accuracy. To fulfil a shared customer service position of a Holiday Planning counsellor and a Member Services Liaison with a minimum of 52 working days per year as a Member Services Liaison representative and open to further times to include coverage of Member Services Liaisons Holiday Times and any other time business deems necessary. CANDIDATE REQUIREMENTS Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows: Computer systems knowledge (Windows XP, E:Mail, Word etc. The ability to function calmly in a fast paced environment handling multiple priorities simultaneously. Demonstrate the ability to communicate verbally and written in a positive encouraging manner. Superior customer service skills with an ability to deal with high maintenance Members. Excellent organizational skills and ability to manage multiple priorities. Demonstration of commitment to providing world-class customer service. Benefits: 23 days vacation per annum as well as up to 4 additional days of vacation for years of service Associate Marriott Vacation Club Discount Life Assurance from first day of hire Group Personal Pension Plan Break Room Study Leave Private Health Care Local Business Discounts Familiarization Trips Introduce a friend and receive a bonus Monthly bus pass programme Cycle 2 Work Scheme "Marriott Vacations Worldwide is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.” This job originally appeared on RecruitIreland.com.

2489 days ago