Cluster Team Leader

Q Park

Cork

The Q-Park Group is an innovative European parking organisation providing customers with a positive experience and superb levels of customer service through its high quality parking facilities. We currently have an exciting opportunity for a Cluster Team Leader to join our team covering our sites in Cork. This is a full time, permanent position working a shift pattern of 10:00 – 22:00 hours on a 4 on 4 off basis (giving an average of 42.11 hours per week. Purpose of Position: The Q-Park Cluster Team Leader is responsible for ensuring our customers can use our facilities with speed, comfort, and safety. In your role as Cluster Team Leader, you will ensure the safe and efficient operation of all car parks in the cluster in line with the customer service and quality standards set by Q-Park. On cluster sites you will be responsible for ensuring operational continuity through immediate problem resolution with a pro-active and common sense approach or escalation to the Local Area Manager or Regional Manager as appropriate. To maximise efficiency and maintain standards you will be required to rotate between all car parks in the cluster to meet operational demands. Specific duties, areas of responsibility: Supervise direct reports and the day to day operational requirements of all cluster sites. Coaches colleagues on delivery of customer service to maximise interface with customers and putting the customer first; trying to see things from the customer`s point of view. Meets the standards, targets and budgets set for each parking facility in the cluster. Actively contribute to review meetings, completing all tasks assigned on time. Communicate effectively with Directors, Management and all other colleagues. Ensure all cash machines and parking equipment are fully operational at all times. Initiating call up of maintenance support when systems fail or develop problems, escalating ongoing problems to Management as necessary through the designated channels. Effective use of car park management software which monitors cash machines, entrance/exit barriers etc. Ongoing monitoring of traffic levels, car park capacity and taking proactive steps to manage potential problem areas. Dealing with administrative tasks such as cash reconciliation, banking, compliance documentation, health and safety documentation etc. Responds quickly to customer complaints, solving issues or escalating to Management as appropriate. Ensuring all supplies of stationary, cleaning products etc. are ordered through the correct channels in a timely and cost effective manner. Awareness of any changes in local road layouts/traffic management issues and informing Local Area Manager or Regional Manager. Monitor and pass on any local competitor activity information to Local Area Manager or Regional Manager. Ensure all shifts and work practices are in accordance with the clean and safe work plans for each cluster site. Ensure car parks are managed to the highest health and safety standards and required checks are completed so that the wellbeing of staff and customers is maintained. Effective operation of CCTV system to monitor car park safety and facilitate proactive action on potential problem areas. Regular patrolling of car parks within the Cluster to facilitate interaction with customers and identify operational/safety issues at first hand. Monitoring hygiene/cleanliness levels and maintenance issues in the car park at all times, taking appropriate steps to resolve ongoing issues with regards to maintenance of standards, machinery and completion of cleaning plans. Fully implement all Clean & Safe plans, ensuring 100% compliance. Ensure Q-Park brand & image is maintained to a high standard ensuring only house style signage is used. Ensure all issues with signage or advertising space are escalated to relevant colleagues. Generates and also ensures all team members pass on season ticket leads. Ensuring in co-operation with management that cost effective staff cover is provided for all operational hours and overtime is only used on authorisation from management. Follow HR procedures with your cluster team and support Management in dealing with people matters as required. Support training and development for your cluster team; deliver team-training targets via Active training plans. Carry out appraisals of direct reports. Participate in any training offered by the company to improve standards, health and safety etc. Coach all Parking Hosts to ensure they are fully conversant with all operational systems which are core to the effective operation of the car park. Keeps colleagues informed of operational requirements and communications. Consults with others on how best to carry out procedures if necessary. Ensures your team are wearing full and current Q-Park uniform and appropriate safety wear. Logging incidents and writing reports in a formalised way which may be the subject of customer complaint/safety investigations. Ensures Local Area Manager is kept informed of all significant operational issues on an ongoing basis. Maintain high operational standards by fully adhering to procedures and audits. Ensure all site services are maintained and issues escalated to relevant colleagues. Knowledge, Skills & Experience Required. Previous supervisory experience desirable. Fully conversant with Q-Park operational systems. Proven ability to consistently deliver Q-Park’s values & culture. A common sense, practical and can do approach. Proactive with the ability to prioritise and multitask. Conversant with Microsoft applications including Word and Excel. Have a flexible attitude to work (occasional cover for night shifts may be required. A full Irish driving licence is essential. This job originally appeared on RecruitIreland.com.

2495 days ago