Work From Home Opportunity: Applecare..

Apple

Cork

Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You're a problem solver and easily connect with customers! You exceed their expectations with your guidance, knowledge, and real passion for technology. You're enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You're not only here to help fix technical issues, but also provide an incredible customer experience. Because you'll work independently from home, you'll need the discipline and ability to work remotely from coworkers and management. If this sounds like you, you could be the next AppleCare At Home Advisor. We're committed to helping employees explore their potential. This is a work from home position and you can live in any city across the Republic of Ireland - you do not need to live in the city this is posted in to be considered. Key Qualifications: oProfessional technical troubleshooting expertise or proven technical ability is required. oExperience supporting customers via phone, e-mail, chat, and/or in person. oPassion for customer service and ownership of the customer experience including comprehensive issue resolution. oAble to effectively tailor communication and style to differing audiences. oAble to self manage and work independently in a fast-paced, constantly changing environment. oThrives on a team where expertise is shared and feedback is welcomed. oEffective time management including ability to multi-task, organize and prioritize. oAble to research and grasp technical information across multiple tools while talking with customers. oKnowledge of one or more of the following is an advantage; iOS, Smartphone, Tablet, PC or Mac experience. oAptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges. Description: We expect everything from an Advisor that our customers do and we want Apple to be a reflection of the world around us. As an AppleCare Advisor, you'll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers' first point of contact, you'll be the friendly voice of Apple, providing world class customer service, troubleshooting, and technical support. We'll rely on you to listen to our customers and use your technical knowledge, creativity, and passion to meet their needs -- and remind them that behind our great products are amazing people. Because we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward. We'll train you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, and employee discounts. Additional Requirements: o Available to attend approximately 3-4 weeks of required training on a fixed schedule that may include weekends. o Flexible to work between the hours of 8:00 a.m. GMT and 08:00 p.m. GMT including weekends and holidays, with the possibility to flex up or down hours depending upon business needs. o Successful completion of a pre-employment assessment and background check. o Successful completion of initial training. o A quiet workspace, ergonomic chair, and desk. o High-speed Internet service (5 megabits download and 1 megabit upload) from a reliable provider. To learn more about opportunities at Apple, visit https://www.apple.com/jobs/ie/aha.html. This job originally appeared on RecruitIreland.com.

2493 days ago