Retail Online Senior Customer Service..

Apple

Cork

Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. The¿EMEIA Retail Online Senior Customer Service team is the support channel for the Apple Online Store Inbound Sales, Service, and Order Administration¿groups. Responsible for damage control and customer service recovery, the¿Senior Customer Service Team manages extraordinary customer situations through to resolution. Key Qualifications: oBe a confident and enthusiastic communicator. oHave strong analytical, organisational and administrative skills. oExcellent written & verbal communication skills. oStrong attention to detail. oAdaptability & willingness to take on new tasks. oSelf Motivated, works well under own initiative and can innovate. oAbility to prioritise tasks & work to deadlines / targets. oStrong team player who is resourceful and flexible. oAbility to solve complex problems. oDemonstrated solid performance record. Description: Supporting the EMEIA Service and OA Teams through Telephone and Chat Responsibilities include: Handling escalated customer issues and exceptional scenarios from frontline service specialists. Develop creative solutions to complex customer issues and follow through to resolution. Case management of extraordinary situations, including outreach and follow up by email and phone. Identify and escalate emerging customer trends, suggest process improvements to enhance the customer experience. Coordinate and work cross-functionally to prevent and/or resolve escalations. Education: A minimum 2 years of call centre / customer support experience. An appreciation of the IT environment, preferably with Apple products. A high level of computer literacy. Proven ability to solve complex customer issues. Experience of working in a pressurised environment. Experience of working with Excel (desirable. Experience of working in delivering feedback (desirable. Experience of Logistics, Finance and Order Management (desirable. This job originally appeared on RecruitIreland.com.

2456 days ago