Customer Support Specialist

Poppulo

Cork

Customer Support Specialist at Poppulo. The Opportunity. If you love technology and customers and are interested in a rewarding role, then this is the opportunity for you to be part of a fun, highly motivated team. Poppulois looking for a dynamic and customer-focused individual to join our Customer Support Team. It`s an exciting time here at Poppuloand specifically for the Customer Support Team as we further expand our support hours to facilitate our growing network of global clients. We want enthusiastic, motivated, flexible and team-orientated people who would like to develop a bright career with us. Our customers are key, therefore excellent communication skills both written and oral are a must. This hands-on role requires demonstrable experience in achieving results within a fast-paced environment. Cool stuff you’ll be working on: Responding to technical customer inquiries, via email and telephone during one of the support shifts within the window of 8am to 10pm GMT, Monday to Friday. Providing quality, positive and customer-centred support. Identifying, researching, and resolving activities along with logging, tracking and monitoring. Using a solutions-oriented approach, you will troubleshoot technical issues. Documenting all inquiries; you’ll develop and review content for our knowledge base. Executing minor design amendments to templates from time to time. Promoting Poppulo’s security policies and procedures in line with ISO 27001 will also be an important objective for you. What we’re looking for: A minimum of 2 year’s experience in a high-volume, high-quality technical support role or previous customer service experience coupled with a third level IT qualification. Excellent technical aptitude. Passion for delivering awesome customer service. Nice to have but not essential… Experience supporting web-based technologies. Experience of providing functional guidance or troubleshooting issues. Knowledge of HTML and CSS, What’s on offer ? A competitive remuneration package which includes: Performance-related bonus scheme. Medical Insurance (LAYA. Contributory PRSA. Free Parking. Tea, coffee and fruit. Subsidized healthy snacks. Reduced Gym Membership. Poppuloaccount for your personal use. A strong commitment to professional development and career growth which includes: Professional development and training - Education Assistance Program, professional training as required. Ongoing personal development: Monthly softskills training opportunities. Full training on the Poppulosystem and tools will be provided as required. Plenty of cake. Who we are… Named aGreat Place To Work in 2015, 2016 and 2017, we are one of the fastest growing technology companies in Ireland. We are the leading vendor of sophisticated communication software designed specifically for the needs of internal communicators within large enterprises across the globe. Poppulois trusted by over 400 blue-chip and FTSE 100 organizations throughout the world, helping many leading institutions inform, engage and inspire their employees. Customers include Aon Hewitt, Barclays, Comcast, Shell, Vodafone, Nike and Zurich.This is an opportunity to contribute to our culture and join a company that’s on the move. We live the Poppulocompany values each day and they are key to everything we do: “High Standards As Standard”, “Together We’re Better”, “Adapt To Succeed”, “Honesty Throughout”, “Be The Example”, “Don’t Just Work… Learn”. Poppulois an equal opportunities employer. This job originally appeared on RecruitIreland.com.

2444 days ago