Customer Service Executive - Cork

Logiskills

Cork

Our Client, a well established Logistics and Supply Chain Provider, now require a Customer Service Executive for their office based in Cork, to cover maternity leave (9-12 months). The ideal candidate will have strong customer service skills combined with strong knowledge of freight forwarding processes, specifically air/ocean freight. General: To deliver a 1st class level of customer service to our clients, professionally and efficiently, at all times and in accordance with documented procedures. To liaise with other key parties including third party suppliers and other offices around the world. To continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency. To work in close liaison with the commercial client owners to ensure all parties are aligned regarding the service delivery expected and delivered. Specific: In conjunction with the Senior Customer Service Executive develop and maintain the Standard Operating Procedures for each client, and constantly review for potential improvements. To ensure that all sales invoices are raised in an accurate and timely fashion in line with the company policy and client requirements. Ensure all supplier purchase invoices received are processed within the guidelines stated in the quality procedures. To ensure each shipment generates the maximum contribution by keeping a constant focus on meeting the required service level at the lowest possible cost. To constantly review working processes with the aim of making improvements and ensure all key work processes are documented correctly in the intranet. To produce internal and external reports and statistics as required including client KPI reporting. To monitor the performance of third party suppliers with the aim of identifying areas for improvement. Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it, reacting in a manner which improves the outcome from the client’s perspective. Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process. Together with the Team Lead drive supply chain projects planning for the client where agreed. Represent the company to the client in a positive “can do” manner. If specific requests cannot be accommodated identify alternative solutions providing a similar result and present these to the client as a possible solution. Other. To attend client/other meetings as required. To participate in Supply Chain Management project teams. To make sure that the Customer Service Manager is aware of your training needs. Other ad hoc tasks and projects as requested. Key Success Indicators: Customer satisfaction as indicated by KPI’s, Customer Satisfaction Survey (CSS) & other feedback mechanisms. Your ability to meet deadlines. Your ability to develop new, more efficient working practices. The timeliness and accuracy of sales invoicing for your client(s) and timely passing of supplier invoices. The outcome of quality audits. Your ability to reach other goals set by the Customer Services Manager together with the Senior Customer Service Executive. Key skills for the role: Strong customer service skills combined with knowledge of the logistics sector. Microsoft applications: Word, Excel, Outlook Internal business systems (e.g. FACT. Ability to update and view data within the company, tracking and control systems (to include but not limited to: MODS, LOG*IT, M-Power, Track*it, FACT, DMS, ILSE. A good telephone manner. Strong Customer Service mind set and approach. Terms: Full time, Contract. Package: €Neg. For a confidential discussion on this or any other current opportunity please contact Miranda on 021 233 9200 / Miranda@logiskills.ie Please do not apply for this vacancy unless you meet the minimum pre-requisite requirements as our clients have instructed us that they do not wish to receive applications from candidates that do not meet the minimum requirements. To keep in touch with the latest industry news follow us on Twitter or FacebookLogiskills are leading recruitment specialists for the manufacturing, freight & logistics industries. Roles we typically recruit for include; air, sea and road freight forwarding; warehouse; distribution; transport; logistics; supply chain; materials; purchasing; procurement; engineering; manufacturing; production; finance; accountant; customer service; admin; accounts; coordination; clerk; agent; supervisor; manager; management. This job originally appeared on RecruitIreland.com.

2449 days ago