Full Time Waiting Staff

Hayfield Manor Hotel

Cork

Scope and Purpose of Job: To provide prompt, efficient and courteous service within all areas of the F&B department while ensuring day-to-day operations are carried out in line with hotel and departmental standards in accordance with statutory, health and safety requirements. Responsible to: F&B Supervisor, Restaurant Manager and Senior Management. Working Liaison: All departments. Key Responsibilities: Customer Care To ensure all guests receive a genuine warm, friendly, courteous welcome on arrival and during their stay. To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction. To assist in achieving Hotel and Departmental goals in relation to mystery audits, guest comment index etc. To assist guests at all times. To ensure all guest queries are handled promptly and efficiently. To use initiative in relation to the speedy resolution of guests queries or problems. To report on all guest feedback to a supervisor or Manager. Standards To carry out departmental standards in accordance with the SOP Manual. To ensure Hayfield Manor five star standards are upheld and achieved at all times. To ensure the highest possible standard of personal hygiene, dress, grooming, body language and conduct is maintained at all times. To report to work on time and in full uniform at all times. To ensure cleaning schedules are adhered to on a daily, weekly and monthly basis. Training To attend all training sessions as per the department training plan or as when required by management. To assist, as much as reasonable, in the coaching and training of new staff. Communication To maintain good liaisons and communications with management and all other departments. To attend all departmental meetings and other meetings when necessary. To offer suggestions or ideas for improvement in all areas of the F&B department. To be flexible in providing support where necessary in other areas of the hotel in response to business and guest needs. To give full cooperation to any colleague or guest requiring assistance in a prompt, helpful , respectful and honest manner. Health & Safety To ensure all accidents, incidents and suspicious occurrences are reported to management as quickly as possible. To ensure that the restaurants and service areas maintained and kept clean and tidy at all times. To report defective materials and equipment to management. To be familiar with and adhere to all rules and regulations of the hotel with specific regard to hygiene, fire procedures, health and safety at work and security regulations. Sales and Costs To be fully aware of menu updates, hotel promotions, corporate promotions or special activities going on in the hotel. To be knowledgeable and informed about products and services within the F&B department. To assist in positively promoting sales within the department and maximise every sales opportunity (upselling. To process all charges for individuals and groups efficiently. To ensure familiarly with cash handling and credit policies. To assist in controlling departmental costs within the standards set by management. To ensure security of cash, stock and equipment and to carry out all agreed departmental/hotel procedures. To pass on any referred or sales leads to senior management. Other To carry out any other tasks as requested by management. This job originally appeared on RecruitIreland.com.

2445 days ago