Cache of job #13791022

Job Title

Chat Representative Sales - German..

Employer

Apple

Location

Cork

Description

Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. The World Wide Apple Online Store Sales team is looking for motivated, outgoing and tech savvy individuals who want to offer Apple customers an unparalleled customer sales experience via chat. At Apple, we believe in hard work, fun environment and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage and inspire. By focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you! Key Qualifications: oFluent German and English required. oProfessional verbal and written communication skills needed. oProvide consultative solutions to customers based on their needs. oProactively direct the chat interaction towards a successful sale. oCustomer-focused, detailed-oriented individual. oComfortable working with ambiguity. oHas excelled in a customer facing environment. oHas experience with both Mac and PC. oAppropriately set customers' expectations. oCan translate "tech speak" into everyday, understandable terms. oFunction comfortably in a fast - paced, performance based contact centre environment where contacts are monitored, recorded and quality assessed. oAdaptive and flexible to changing technologies, process and environments. oAbility to work and make decisions with minimal supervision. oComplex problem solving abilities. oStrong organizational and administration skills. oTeam player. oBe a self-starter who is motivated and innovative. oAbility to work effectively with other departments and utilise a team approach to accomplishing goals. Description: o Ability to offer responses to customers in fast paced environment, understanding the dynamics and responsibilities of written communication and its consequences. o Customer - focused, detail -oriented individuals. o Independent thinkers with passion for self owned career development. o Creative problem solvers. o Comfortable working with ambiguity. o Ability to hold several different chats and interactions simultaneously. o Drive for results, demonstrates high degree of drive and determinations. o Understand the importance of independent learning. o Flexibility to work shifts on a 7 day schedule. o Highly organised individual. o Time and Attendance Management. o Team Player. Preferred Skill Set. o Typing speed of minimum 50 words per minute preferred, with great attention to detail. o Ability to use internal chat templates effectively, to quickly respond to customer needs. o Multitasking - Ability to hold a number of chats simultanesouly. o Professional verbal and written communication skills. o Technical aptitude (computer literate, able to quickly learn new applications. o Work with your colleagues in other groups to deliver the best customer experience possible. This job originally appeared on RecruitIreland.com.

Date Added

2416 days ago

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