Cache of job #13791207

Job Title

Medical Information Support Analyst (Germ

Employer

Euro Executive Recruitment

Location

Cork

Description

Medical Information Support Analyst (German or Nordic. Cork. Euro Executive Recruitment has been retained by our client to recruit a Medical Information Support Analyst, fluent in German, Norwegian or Finish for their EMEA headquarters. Client Description. Our client a global company based in Cork are looking to recruit a Medical Information Support Analyst. You will have the opportunity to work as part of a diverse multi-lingual team based in a Shared Service Centre for a multinational pharmaceutical company in Cork. The Role: Handling calls requesting product information from healthcare professionals and the general public. Answering calls in a courteous and professional manner. Identify queries in relation to product quality complaints and handling these in accordance with the appropriate standard operating procedures. Accurate recording of all communications and recording in the medical information database. Escalate all enquiries in accordance with best practices. Comply with any corrective actions. Requirements: Bachelor´s degree or equivalent related business experience. Knowledge of contact centre or medical information operational experience preferred. Excellent listening skills with concise verbal skills to respond to customers with empathy. Excellent written skills. Experience with Microsoft Office packages. Ideally a background in a health care or medical affair. Project management experience would be an advantage. Fluent in one of the following European languages, English, Norwegian or Dutch. Please contact Gerard Breen on +353 (0) 21 2066 078 or +353 (0)86 8312 693 or email your CV to gerard@euexec.com. This job originally appeared on RecruitIreland.com.

Date Added

2416 days ago

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