Customer Service & Expense Agent

Pe Global

Cork

Responsibilities. Ensure Compliance to our Sox and Business Control environment. Monitor and Review expense operations across EMEA on a daily basis. Develop an expert level of technical and business knowledge of Concur system. Respond to and address all expense queries from customers. Post Pay Audit analysis and reporting. Credit Card Administration. Review and update process flows and SOPs as required. In depth knowledge of financial policies and procedures. Prepare & action monthly expense metrics. Liaise with affiliates re local travel policies and receipt retention. Initiate and deliver on proposals to management for process improvement solutions. Raise technical issues to appropriate IT teams and monitor same. Basic Requirements. Degree. Professional accountancy qualification is essential. Strong experience in 3rdparty relationship building & monitoring. Strong working knowledge of a Sox environment and related controls. Demonstrate strong interpersonal, written and oral communication skills. Advanced proficiency in using Microsoft Office software (Excel, Word, etc.) Multi-task and prioritize responsibilities. Strong analytical and problem solving skills. Excellent relationship skills as will deal with various levels of personnel in the Financial organization, Affiliate organization, third party service providers, and external auditors. Knowledgeable of SAP detailed transactions as required for job. Desirable. 2 years SSC – Financial experience. Self-starter, high learning agility. Ability to influence at all levels without direct authority. Experience working in a high production, deadline driven environment. Presentation and training skills. Identify process improvement opportunities and experience with lean and Six Sigma. Strong customer service experience. Interested candidates should forward an up to date CV to susan.omeara@peglobal.net or call me on 021 4297900 This job originally appeared on RecruitIreland.com.

2377 days ago