French Speaking Agreement Admin

Apple

Cork

Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. Every day, people do amazing things at Apple. What will you do? Here's your opportunity to do meaningful work by providing world class support to customers and to contributed to making Apple an iconic technology company. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. As an Agreement Administration Advisor you will be working in a fast paced, dynamic department from home. Agreement Administration Advisors are committed to providing support options, enrolment assistance, and resolution to our customer's issues with all contractual support options Apple provides. Key Qualifications: oBe Fluent in English and French. o1-2 years of experience in a customer service/support environment, or equivalent experience. oAnalytical and detail oriented. oStrong communication skills (written and spoken. oCan identify opportunities for process improvement and develop solutions that target root causes. oCan relate to and communicate with all types of situations and customers (internal and external. Description: o Assist your peers worldwide within AppleCare by fielding questions about the AppleCare Protection Plan and other related support agreements. o Process contract maintenance requests using various internal tools. Contract maintenance includes DOP updates, transfer of coverage/ownership, agreement refund requests. o Field and escalate both written and voice requests for agreement and warranty issues. o Process customer contract maintenance requests received via fax or email from regions worldwide. o Collaborate with agents in Apple's worldwide contact centers to resolve complex agreement issues via phone and chat. o Document/log support exceptions and issue resolution on a case-by-case basis using various tool. o Contact customers via phone or email in order to research and assist with agreement issues. o Provide support for Apple contracts including APP, AC and other agreements. o Work with end users and resellers in order to ensure total resolution for our customers. o Be responsible for monitoring worklist daily. o Maintain minimum team production requirements set by management. o Track and report system issues that could effect customer satisfaction or department production. Education: Diploma or Degree qualified beneficial but not a requirement. This job originally appeared on RecruitIreland.com.

2381 days ago