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View Cache (Job ID 13827939)
Employer La Creme
Job Title Customer Service Advisor
Description

We are seeking Customer Service Advisors to join our team. This is an opportunity to further develop your customer service skills while utilizing any administration skills you have acquired in a supportive and highly successful organisation. If this role sounds of interest, then please apply online today!

Specific duties of the role include:

  • Handling a high volume of enquiries from customers, ensuring a quick and effective resolution while efficiently processing incoming applications
  • Providing relevant and up to date advice to customers
  • In-depth knowledge of the business, and the services provided
  • Effectively managing a database through accurate and efficient data entry
  • Adhering strictly to data protection and confidentiality laws
  • Ensure that all inbound and outbound documentation is processed correctly and in a timely manner
  • Accurate data entry and efficient management of database
  • Conduct regular and thorough audits for compliance and quality improvement
  • Assist with reporting and creating documentation
  • Ad hoc administrative duties such as filing, scanning, photocopying and faxing documents

This is a very fast paced role, requiring energetic and enthusiastic individuals with a real drive to succeed. In addition, the ideal candidates will possess:

  • Previous Sales or Customer Service experience
  • Excellent verbal and written communication skills
  • An exceptional telephone manner and strong Customer Service ethic
  • Previous Customer Service and Sales experience in a Call Centre or similar environment (desirable however not essential)
  • A high level of accuracy and attention to detail
  • Ideally have completed a relevant course, strong computer skills are essential.(e.g. ECDL)
  • Proven ability to deal with problems and solve them effectively
  • Ability to work well either individually or as part of a team
  • An understanding of the importance of strong adherence to data protection and confidentiality laws

And in return you will get:

  • Competitive Salary
  • Subsidised Canteen
  • Career Progression and Personal Development
  • Free Parking
  • Sports and Social Club
  • Great team environment
  • Annual Taxsaver tickets
  • Cycle-to-work scheme
  • An opportunity to gain experience with a progressive, growing and innovative company
This role is full time and permanent with unrivalled career progression opportunities

Intrigued?

If so, please apply below.

This job originally appeared on RecruitIreland.com
Location Cork City, Cork
Date Added 8 days ago
Apply Link
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