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View Cache (Job ID 13828524)
Employer Morgan Mckinley
Job Title Customer Services-Bishopstown
Description

Customer Services-Bishopstown



Our client, Ireland’s leading electricity provider are seeking Customer Service Advisors to join their team of Customer Services professionals.This is an opportunity to further develop your customer service skills while utilizing any administration skills you have acquired in a supportive and highly successful organisation.



Our client is on the lookout for people who are not afraid of challenges, people who are fun and enthusiastic and also motivated to achieve excellent results. Having a healthily competitive nature is a bonus also.



Role:

  • Managing your residential and commercial customers enquiries in a calm and confident manner, ensuring a quick and effective resolution while efficiently processing incoming applications
  • Providing relevant and up to date advice to customers
  • In-depth knowledge of the business, and the services provided
  • Effectively managing a database through accurate and efficient data entry
  • Adhering strictly to data protection and confidentiality laws
  • Ensure that all inbound and outbound documentation is processed correctly and in a timely manner
  • Assist with reporting and creating documentation
  • Ad hoc administrative duties such as filing, scanning, photocopying and faxing documents
Responsibilities:

  • Previous Sales or Customer Service experience
  • Excellent verbal and written communication skills
  • An exceptional telephone manner and strong Customer Service ethic
  • Previous Customer Service and Sales experience in a Contact Centre or similar environment (desirable however not essential)
  • A high level of accuracy and attention to detail
  • Ideally have completed a relevant course, strong computer skills are essential.(e.g. ECDL)
  • Proven ability to deal with problems and solve them effectively
  • Ability to work well either individually or as part of a team
  • An understanding of the importance of strong adherence to data protection and confidentiality laws
Benefits:

  • Variation and cross training on different campaigns both inbound and outbound
  • Opportunity to work on sales administration also
  • Lots of new products coming on board so fast changing environment
  • Competitive Salary
  • Subsidised Canteen
  • Career Progression and Personal Development
  • Free Parking
  • Sports and Social Club
  • Great team environment
  • Annual Taxsaver tickets
  • Cycle-to-work schemeda
  • An opportunity to gain experience with a progressive, growing and innovative company
  • This role is full time and permanent with unrivalled career progression opportunities
If you would like to find out more information about this role, please contact vlenihan@morganmckinley.com

This job originally appeared on RecruitIreland.com
Location Cork
Date Added 12 days ago
Apply Link
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