Search Options
View Cache (Job ID 13829365)
Employer Apple
Job Title Finnish Speaking Enterprise Technical..
Description

Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks.Every day, people do amazing things at Apple. What will you do? We are currently seeking candidates who would like to be considered for the position of Enterprise Support Advisor in the AppleCare Contact Centre. Fluent in English are essential. Customers will be supported in English and in their native language. As an Enterprise advisor you will respond to and manage technical requests from both high profiled business and education customers around the globe as well as Apple's growing presence of pro-sumer customers. Your primary functions include providing both phone and email support to Apple's customers to assist with complex problem research, isolation, documentation, reporting and resolution. This includes providing technical support for Apple's Pro-Apps, including but not limited to Final Cut Pro, Logic Pro, Aperture as well as Server and Apple Configurator applications. Support for EDU (education customers) is also a key requirement.

Key Qualifications:
oA suitable third level technical qualification or minimum of 2 years experience in a similar environment required.
oGeneral technical understanding of Apple iOS and CPU products required
oExperience in the areas of System Administration, Systems
oIntegration, Technical Support or Professional Service a distinct advantage.
oIn-depth knowledge / interest of two or more key technology areas:
oo Networking
oo Directory services
oo File sharing protocols
oo Web services
oo Video editing and post-production
oo Music editing and mixing would be a distinct advantage:
oo OS X
oo Final Cut Pro X
oo Logic Pro X
oo Aperture 3
oo Motion
oo Compressor
oo MainStage
oo iLife Products (Garageband, iMovie, iPhoto)
oo Microsoft or Linux server experience
oo 3rd party multimedia software
oo Radius (802.1X)
oo SAN/fibre channel technologies
oOutstanding organisational skills and ability to deliver in a fast paced environment
oAbility to respond to changing environment both here in Apple and in the global changing technological environment
oMust be solution focussed with the ability to work to drive change
oWill support customers in English and in their native language
oSelf-motivated
oStrong team player
oProven troubleshooting experience and success.
oProven ability to meet department SLA and KPI's
oAbility to take on new roles, assignments and responsibilities as needed.
oExcellent people interaction skills and communication skills, both verbal and written.
oPassionate about customer service.
oResourceful and flexible to job needs.

Description:
o Extraordinary attention to detail in case management, follow-up and follow-through.
o Report to Corporate Support Engineering teams via bug tracking tools, emerging issues and/or complex technical issues in order to find resolution and to provide product technical feedback to Engineering teams.
o Act as a resource to provide guidance for complex technical issues and ensure rapid identification of emerging issues for professional solutions.
o Assist in product readiness process as appropriate and needed
o Review of technical materials such as submitted articles,training materials, etc.
o Assist in reporting of technical issues and in keeping the manager well informed.
o Maintain an on-going expert knowledge of diverse technologies.

This job originally appeared on RecruitIreland.com
Location Cork
Date Added 3 days ago
Apply Link
";