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Employer Sigmar Recruitment
Job Title Pharmaceutical Analyst (French)
Description

A Cork based Pharmaceutical client require a Bilingual Scientist (French-English).

A background in Science is important Chemistry/Biology etc..

Key duties of the role include ( but not limited to ).

Handling calls requesting product information from healthcare professionals.
• Answering calls in a courteous, professional manner with predefined answers/resources.
• Handling of queries from patients by providing balanced, accurate information.
• Identification of queries containing either adverse events or product quality complaints.

• Accurate recording of all medical communication transactions into the database.

• Facilitates fulfilment of customers’ requests.
• Escalate all enquiries without predefined answers to a more specialized area .
• Other duties and special projects that are assigned by management. (experience related)
• Utilize computer technology to handle high call volumes.
• Ensures optimal customer satisfaction.

Other duties :

  • Excellent written skills to succinctly, accurately respond to customers queries.
  • Able to respond flexibly and empathetically & manage their expectations effectively.
  • Proactive, analytical and pragmatic approach to problem solving.
  • Able to work under pressure, juggling short deadlines and multiple priorities .
  • Good time management skills.
  • Fluency in French is essential.
An excellent salary is an offer to the successful candidiate.

For more information please E-Mail codonnell@sigmar.ie

This job originally appeared on RecruitIreland.com
Location Cork
Date Added 10 days ago
Apply Link
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