Software Support Engineer, West Cork

Pgi

Clonakilty, West Cork, Cork

Job Title: SaaS Support Engineer. Department: EMEA Operations. About Premiere Global Services, Inc. ¦ PGi. PGi is the world’s largest pure-play provider of collaboration software and services. PGi’s unified collaboration platform empowers business users and teams to connect, share ideas and manage projects with the simplicity and everywhere-access of the latest cloud technologies. PGi has a global presence in 25 countries, and its award-winning solutions provide a collaborative advantage to nearly 50,000 enterprise customers, including 75% of the Fortune 100™. In the last five years, PGi has helped over a billion people worldwide connect, collaborate and get work done—in teams, large groups and one-on-one. For more information, visit PGi at pgi.com. . The position. We are looking for a SaaS / DevOps Engineer to support our web collaboration products and 3rd party integrations including GlobalMeet and Skype. The successful candidate will have a strong background in both Windows and Linux systems in the cloud, and be capable of providing outstanding technical and engineering support. He/she will be part of a dynamic global team providing troubleshooting, configuration and deployment services from our EMEA headquarters in County Cork. Responsibilities. Installation, configuration, maintenance and troubleshooting of PGi’s web-based collaboration products and our audio conferencing equipment. Execute the building of automated environments for all of our platforms. Technical support of our infrastructure, systems, server environment. Document solutions and processes as part of execution. Resolve customer reported incidents in keeping with agreed response times and Service Level Agreements. Implement new projects and new technologies in accordance with agreed priorities. Participate in out of hours and bank holiday on-call rotation. Some scheduled weekend maintenance work. Requirements. Native English speaking. Advanced Linux systems administration experience. Advanced Windows Server administration experience. Experience administering a Skype Server environment. Adaptability and ability to work on own initiative as well as within a team structure. Ability to learn new technologies independent of formalized training. Ability to work under pressure and to meet deadlines. Solid problem solving and troubleshooting skills. Working knowledge with public cloud computing environments such as OpenStack, Amazon AWS and/or Google Cloud services. Strong understanding of internet and web based technologies. Linux shell scripting experience (BASH, Perl, *NIX utilities, etc. Some experience with SQL and database management. Solid understanding of internetworking IPv4 including TCP and UDP protocols, routing, IP subnet management, etc. Familiarity with TCP/IP tracing and troubleshooting tools such as SSL capture and decryption, tcpdump, WireShark, etc. Desired Additional Experience. Spanish, German or French fluency. Familiarity with *NIX/Windows interoperability such as Samba, etc. Infrastructure automation background with Chef, Elastic Beanstalk, Cloud Formation, auto-scaling (or at least some experience with configuration management. Experience with standard internet and *NIX related protocols (HTTP, HTTPS, WebSockets, SMTP, DNS, NTP, NFS, etc. Good working understanding of SSL/TLS including certificate management, etc. Experience with debugging and troubleshooting network packet and application flows. Specific database management experience in MySQL including replication setup and maintenance. Specific experience in Amazon AWS (EC2, RDS, VPC, CloudFormation, S3/CloudFront, etc.) Systems administration experience in Windows server environments. Experience in standard media streaming protocols such as RTMP, RTSP, HLS, etc. Some software development/programming experience in JAVA, Ruby, C++, C#, etc. Experience with source code control system concepts in Subversion or GIT/GitHub. SIP and RTP. Behavioural Criteria/Competencies: Listening and patience. Ethics, values, integrity and trust. Functional technical skills, business acumen and written communication. Time management and priority setting, activity orientated. Good influencing skills, internal relationship and conflict management. Goal orientated, drive for success and learning on the fly. Composure and dealing with ambiguity. Problem solving. Approachability and compassion. Understanding others and organisational agility. Customer focus. Drive and enthusiasm. Excellent written and oral communication skills. Ability to explain and discuss technical topics both with less-technical and more-technical staff. Team player. Proactive approach. High level of commercial awareness. Ability to work well under pressure. Ability to leverage creative solutions and apply best practice-based solutions where applicable. Ability to demonstrate solid reasoning skills with empirical analysis. PGI Benefits. We’re not a one-dimensional place to work. Sometimes we’re very serious, because we take our business seriously. Sometimes we’re playful, because we have so much fun with what we do. A few things we consistently are: o Customer focused. o Product innovators. o Tight-knit teammates. o Proud to be PGi. We offer you : o Competitive salary. o Company pension. o Healthcare & other benefits. o Career opportunities with a leading Global employer. This job originally appeared on RecruitIreland.com.

2329 days ago