Italian Speaking Customer Relations..

Apple

Cork

Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks.Every day, people do amazing things at Apple. What will you do? At Apple, great ideas have a way of becoming great products, services and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. As an AppleCare Customer Relations Advisor, you will be responsible for customer recovery and retention. You will represent Apple as the company's highest escalation point with the ultimate scope of restoring and strengthening our customers' loyalty and faith in Apple as a whole. You will handle various complex issues and work closely and communicate effectively with different departments to ensure successful resolution of each case and deliver the best customer experience. NOTE: This is a full time permanent position allowing you to work as an At Home Advisor from your own home. For the work from home position, we can consider candidates with a permanent residence located within the Republic of Ireland only. You do not need to be living in the specific city listed above in order to be considered for this role. Key Qualifications: oBe passionate about solving customer issues in an efficient and effective manner and committed to customer retention. oDemonstrate a willingness to help and assist customers effectively to resolve their issues fully and enrich the customer experience. oStrong communication skills. oSuperior interpersonal skills. oOrganisational skills; be able to discern priorities from urgencies and work under tight deadlines and pressure. oActive listening skills. oNegotiation skills. oOutstanding and consistent follow through until full resolution is obtained and the customer's experience is fully addressed. oExcellent problem solving skills. oBe able to make sound judgments while understanding the balance between the needs of the customer and the needs of the company. oBe detailed and thorough. oBe analytical while being able to look at the whole picture. oBe curious and self motivated. oBe target oriented. oBe able to multitask. oBe flexible and willing to take on additional tasks and assist in the execution of new projects. oBe resourceful. oBe autonomous and require little supervision. oBe fluent in English and in the language requirement of the role. Description: You will represent Apple as the company's highest escalation point with the ultimate scope of restoring and strengthening customer loyalty and faith in Apple as a whole. You will identify opportunities for operational improvements and suggest improvement strategies. You will be empowered to use judgment when balancing company and customer needs. Advisors generally performs one of the tasks noted above but can be asked to support other tasks as needed. Education: Ideally two years, but a minimum of six months experience in a customer facing role providing effective customer focused solutions. Ideally previous contact centre experience. High level of computer literacy. Additional Requirements: This is a full time permanent position allowing you to work as an At Home Advisor from your own home. For the work from home position, we can consider candidates with a permanent residence located within the Republic of Ireland only. Should you wish to put forward an application for the At Home Advisor position, you will need to provide proof that your designated workstation can provide the following: o A private workspace with a door that closes, without noise or distraction. o An ergonomic chair & desk. o A high speed hard wired internet connection (minimum 5Mbps download / 1Mbps upload) from a reliable provider. This job originally appeared on RecruitIreland.com.

2331 days ago