Order Management Associate- Dutch
Pe Global
Cork
Responsibilities. The primary role of the Order Management Associate is to support the accurate, efficient and compliant customer order processing for customers. •Be seen as a “go-to” information resource for O2C Order Management processing and related queries. •Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience. •Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with Accounts Receivable or Supply Chain teams and escalating disputes to Analyst team where applicable. •Review key metrics & communicate to stakeholders to ensure KPIs are being met. •Support global/regional O2C projects with influence on accurate, efficient & compliant order processing Support the overall O2C Order Management team by demonstrating flexibility in providing cover for team members and training of new team members. •Experience with SAP O2C Module. •Interaction Client Phone system. •Experience in Business Warehouse or Business Objects, MS Excel, Word and PowerPoint. Qualifications. •2-3 years’ experience in O2C function with knowledge of order management processing and customer service experience. •Associates Degree (or equivalent work experience. • Fluency in English & Dutch language. Additional Skills/Preferences. •Ability to handle complexity and utilize analytical skills, with attention to detail. •Ability to proactively & effectively analyse & resolve problems. •Ability to effectively prioritize and complete key tasks and deliverables. •Able to respond flexibly and empathetically to customer needs, managing their expectations effectively. •Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external BPO team members. Interested candidates should forward an up to date CV to susan.omeara@peglobal.net or call me on 021 4297900. This job originally appeared on RecruitIreland.com.
2327 days ago