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Employer Logiskills
Job Title IT Customer Support Implant, Cork
Description

IT Customer Support Implant (TMS CORK)

Global Logistics company now requires a Systems Customer Support Implant (Transport Management System) in Cork. The company provides Shipping Software and this is the primary position on-site providing support to the Customer and working alongside them. Please note training will the place in United States, initially expected to be 2 weeks training with travel to the U.S. on 2 - 3 times per year also expected.

An innovative and expanding company, you will be able to gain experience & develop yourskills and qualifications.

Responsibilities

  • Be the contact point for TMS support.
  • Provide customer training on-site.
  • Respond to and resolve customer support requests
  • Issue resolution at local level if possible, escalation to help desk or developers where needed.
  • Daily file remediation, tying specific sales orders to shipments.
  • Preparing and presenting reports/QBR data.
  • Ensuring system availability to client.
  • Being the go-to person when/if any client system user has a problem.
  • Setting up new users on system.

Essential Experience:

  • In-depth knowledge of Transport Management Systems with the ability to Troubleshoot.
  • Experience working with software developers or development teams.
  • Experience within the Logistics/Freight Forwarding Industry.

Additional beneficial experience:

  • Previous experience in an IT Support role including knowledge of SQL.

Skills required:

  • Strong analytical and problem solving skills.
  • Team oriented with the ability to work independently as this is a self contained role on-site with the customer.
  • Excellent English communication skills, both written and verbal.
  • Process led but always prepared to challenge the status quo.
  • An undergraduate degree or similar is an advantage.

Terms: Permanent, Full-time (Monday to Friday)

Package: An attractive salary is on offer for a suitably qualified candidate

Please send applications containing original CV to wesley@logiskills.ie

Please do not apply for this vacancy unless you meet the minimum pre-requisite requirements as our clients have instructed us that they do not wish to receive applications from candidates that do not meet the minimum requirements. If you wish to register your CV for general consideration we would be delighted to receive it oninfo@logiskills.ie

Logiskills are leading recruitment specialists for themanufacturing, freight & logistics industries. Roles we typically recruit for include; air, sea and road freight forwarding;warehouse; distribution; transport; logistics; supply chain; materials; purchasing; procurement; engineering; manufacturing; production; finance; accountant; customer service; admin; accounts; coordination; clerk; agent; supervisor; manager; management

This job originally appeared on RecruitIreland.com
Location Cork
Date Added 11 days ago
Apply Link
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