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Employer Voxpro
Job Title English Customer Support Specialist
Description

Technical and Customer Support Specialist

Are you ready to get that great start to 2018 by getting that dream job? We are looking to recruit talent for our teams in January.

Voxpro is Ireland's largest international provider of customer experience, technical support and sales operations solutions. Voxpro partners with some of the world's most exciting organisations to support their customers by delivering the world's best customer experiences.

As a Technical and Customer Support Specialist - you are a motivated and enthusiastic individual. A problem solver, you are looking for a challenge in a dynamic work environment.
As part of your role, you will make phone calls and send emails to/from customers in an efficient and timely manner. You will troubleshoot quickly and efficiently, providing information and solutions to customers and do so with the highest standards of professional customer service.

Responsibilities

  • Provision of an excellent support experience to Voxpro customers via phone, chat, and email support channels. All agents are responsible to meet communicated productivity and customer satisfaction targets.

  • Investigate and research user issues, tailoring the support response to the user's relationship with the company.

  • Identify and escalate bugs with detailed information so that the issues can be resolved quickly.

  • Provide useful, constructive, and real-time feedback on how to improve workflow and user communications.

  • Advocate for users, sharing best practices with fellow agents and broader team.

  • Update the internal knowledge base as required or directed, following the proper process for information updates.

  • Establish effective working relationships with team members and customers.

Requirements & Competencies

  • Ability to communicate (written and verbal) clearly and concisely with fluency in English.

  • Previous support experience in live channels, either chat or phone. Must have a high level of comfort in working with users in real-time.

  • Ideally will have third level education in one of the following; Journalism, Visual Communications, Computer Science/ Web Design, Linguistics/Languages, Humanities, Commerce, Finance

  • Prior work experience includes working in a fast paced and changing work environment.

  • Excellent problem-solving abilities and ability to think on the fly.

  • Excellent listening and communication skills, written and verbal. Demonstrated ability to identify a user's problem or concern.

  • Empathetic and can communicate in a caring and friendly manner.

  • Strong time management skills, demonstrated ability to multi-task and motivation to exceed expectations

  • Ability to work with systems you may not have come across before.

  • Strong team spirit with a passion and drive to help users and to deliver the best customer experience.

This job originally appeared on RecruitIreland.com
Location Cork
Date Added 10 days ago
Apply Link
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